Midnight Sensations aim to dispatch orders that are in stock the same day if ordered before 3pm. Any items purchased after this time will be dispatched the next working day. Items ordered after 12pm on a Friday will be dispatched on the following Monday morning.
Pre-order lingerie items will be ordered on a Thursday with our supplier at 2pm. We do ask that for in stock items you allow 3-5 working days for delivery in the UK and 7-10 working days for pre ordered items
There are various times during the year, IE, Christmas, Valentines Day and Halloween where orders might be delayed slightly. If we feel that this is going to be the case, we will let you know at the earliest possible convenience.
UK Lingerie Based Orders are charged at a rate of 3.95 and we use Royal Mail for deliveries. Lingerie, hosiery, nightwear will generally take 3-5 working days. This will give up time to cover all eventualities.
We offer free UK Delivery on orders over 40.00
European Lingerie Orders are charged at a flat rate of 7.95 regardless of how many items are ordered. We use Royal Mail International signed for for all items and would ask for our customers to please allow 7-10 working days for delivery of your purchases. Shoes are sent at a flat rate of £13.95.
International LingerieOrders are charged at a flat rate of 9.95 regardless of how many items are ordered. We use Royal Mail International signed for for all items and would ask our customers to please allow working days for delivery of your purchases. Shoes are sent at a flat rate of £15.95
Please allow 10 working days (UK) before contacting us if your order has not arrived. Royal Mail terms and conditions states that they accept claims for missing or lost parcels or those which have not been delivered or no delivery attempt has been made 10 or more working days (Monday-Friday) after the delivery due date.
If you do not think that you will be available to take in your parcel, Royal Mail will leave a calling card. You can then arrange for re delivery or make your way to the nearest sorting office to retrieve your products. Please ensure that you take two forms of ID with you as this is required to release your parcel.
Alternatively, you can use the comments box and tell us of an alternative address that you would like your item sent to. All of our products are plainly wrapped so no one would know what was inside. There is also no reference to our company on the outside of the packages either.
If you feel that for any reason you need to return an item to us at Midnight Sensations, please feel free to contact us within 24 hours of receiving your item. We allow you to return these products up to 14 days after initial delivery. We would advise that you send back items using a signed for service and then let us know when your item is on the way. Once we have checked this, we will issue a full refund. (Please note that knickers, tights, stockings are not included and can't be returned for health and hygiene reasons.)
Please note that if you are purchasing from abroad, your order may be subject to customs fees. It is you the customer who must pay any import duties or charges when requested to do so.